FAQ - DD Seafood
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1. How can I place a new order?
You can simply place your order through DDSEAFOOD application or website. Kindly remind you that if you are a registered customer of DDSEAFOOD APP, directly use the same account for login, you do not need to register for a new account again.
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2. Is there a minimum order value?
There is no minimum consumption for seafood combos, and delivery can be arranged for all seafood combos (only a few remote areas need to pay for extra delivery fee). The minimum consumption for a la carte orders is HK $600. $80 delivery fee will be applied if the total value of your a la carte order is below HK$600.
3. How many days in advance do I need to place the order? Do you have same-day delivery service?
Sorry, We do not support same-day delivery at the moment. All the orders should be placed at least one day in advance. Usually, you can order for the next day delivery before 9PM.
(please take note that occasionally during holidays or festivals our cut-off time will be earlier than usual)
4. Can I modify or cancel my order?
You cannot modify your order by yourself. If you wish to modify your order, please contact our Customer Service at (852)9736 0400 or WhatsApp (852)9736 2108 for assistance.
You shall inform us before 9PM before the delivery day to our Customer Service Department in respect of any requests for changing delivery address, delivery date, additional purchase or any changes. Please take note that occasionally during holidays or festivals our cut-off time will be earlier than usual, you shall inform us before the corresponding cut-off time, late notices will not be accepted.
Please note:
- All items sold are non-refundable after the completion of payment procedures. Once the order is successfully placed, unless the supplier fails to deliver the goods or there is a problem with the goods, no refund will be given for any reason.
- If you would like to use any promo code or coupon, please apply it when you check out. Requests for order cancellation/refund/reorder due to unused discounts will not be accepted.
5. What are the payment methods available?
We currently support credit card (via Stripe), PayMe, Alipay(HK), Alipay(CN), WechatPay, Octopus, and Union Pay online payment. More payment methods coming soon.
6. Do you have any offline stores? Can I pick up myself?
We specialized in fresh seafood delivery service, with factory in Aberdeen and office in Tsuen Wan but no offline stores. However, we do provide limited self-pickup service, please contact our customer service through WhatsApp to discover more.
7. Will the seafood be cleaned and processed properly?
Yes, most of seafood will be cleaned and processed properly, such as short necked clam, fan scallop, abalone and etc; if you order lobsters and crabs, you can choose if you would like us to process when you place the order; Fish products can be processed in variety of ways (e.g. slaughter and scrape the scale off/ sliced, etc.) Since there will be secretions after seafood processed, all the seafood need to be flushed briefly before cooking; We will clean all the clam products at least 5 times, but we recommend you to soak the clams in water for a while to avoid sands before cooking.
Please note that we default that abalone will not be cleaned to the cleanest state. Yet we can help to remove the shell, please let us know if you need when you place the order.
8. Do you provide ingredients for cooking seafood?
Yes we will provide minced garlic, chopped green onion and chopped chili.
9. What if the product in my order is out of stock?
Due to the particularity of seafood products, some seafood may be out of stock, and we will try our best to reach you as soon as possible when we confirm. If a certain type of seafood in the seafood combo, it will be replaced by same value or higher value seafood.
10. What should I do when I receive the seafood?
If there is enough space, you can put all the seafood to your refrigerator; If not, you can just simply keep the seafood inside the bag or foam box till you ready to cook. Please notice that if there are fresh male or female crabs (膏蟹/肉蟹/台山膏蟹/黃膏奄仔蟹) in your order, you have to take it out from the bag or foam box and keep it at room temperature.
11. I have a missing item(s) from my order/I get the wrong product, what do I do?
Please take a photo first and contact our customer service at (852) 9736 0400 or WhatsApp at (852) 9736 2108.
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1. How can I place a new order?
You can simply place your order through DDSEAFOOD application or website. Kindly remind you that if you are a registered customer of DDSEAFOOD APP, directly use the same account for login, you do not need to register for a new account again.
2. Is there a minimum order value?
There is no minimum consumption for seafood combos, and delivery can be arranged for all seafood combos (only a few remote areas need to pay for extra delivery fee).
The minimum consumption for a la carte orders is HK $600. $80 delivery fee will be applied if the total value of your a la carte order is below HK$600.
3. How many days in advance do I need to place the order? Do you have same-day delivery service?
Sorry, We do not support same-day delivery at the moment. All the orders should be placed at least one day in advance. Usually, you can order for the next day delivery before 9PM.
(please take note that occasionally during holidays or festivals our cut-off time will be earlier than usual)
4. Can I modify or cancel my order?
You cannot modify your order by yourself. If you wish to modify your order, please contact our Customer Service at (852)9736 0400 or WhatsApp (852)9736 2108 for assistance.
You shall inform us before 9PM before the delivery day to our Customer Service Department in respect of any requests for changing delivery address, delivery date, additional purchase or any changes. Please take note that occasionally during holidays or festivals our cut-off time will be earlier than usual, you shall inform us before the corresponding cut-off time, late notices will not be accepted.
Please note:
- All items sold are non-refundable after the completion of payment procedures. Once the order is successfully placed, unless the supplier fails to deliver the goods or there is a problem with the goods, no refund will be given for any reason.
- If you would like to use any promo code or coupon, please apply it when you check out. Requests for order cancellation/refund/reorder due to unused discounts will not be accepted.
5. What are the payment methods available?
We currently support credit card (via Stripe), PayMe, Alipay(HK), Alipay(CN), WechatPay, Octopus, and Union Pay online payment. More payment methods coming soon.
6. Do you have any offline stores? Can I pick up myself?
We specialized in fresh seafood delivery service, with factory in Aberdeen and office in Tsuen Wan but no offline stores. However, we do provide limited self-pickup service, please contact our customer service through WhatsApp to discover more.
7. Will the seafood be cleaned and processed properly?
Yes, most of seafood will be cleaned and processed properly, such as short necked clam, fan scallop, abalone and etc; if you order lobsters and crabs, you can choose if you would like us to process when you place the order; Fish products can be processed in variety of ways (e.g. slaughter and scrape the scale off/ sliced, etc.) Since there will be secretions after seafood processed, all the seafood need to be flushed briefly before cooking; We will clean all the clam products at least 5 times, but we recommend you to soak the clams in water for a while to avoid sands before cooking.
Please note that we default that abalone will not be cleaned to the cleanest state. Yet we can help to remove the shell, please let us know if you need when you place the order.
8. Do you provide ingredients for cooking seafood?
Yes we will provide minced garlic, chopped green onion and chopped chili.
9. What if the product in my order is out of stock?
Due to the particularity of seafood products, some seafood may be out of stock, and we will try our best to reach you as soon as possible when we confirm. If a certain type of seafood in the seafood combo, it will be replaced by same value or higher value seafood.
10. What should I do when I receive the seafood?
If there is enough space, you can put all the seafood to your refrigerator; If not, you can just simply keep the seafood inside the bag or foam box till you ready to cook. Please notice that if there are fresh male or female crabs (膏蟹/肉蟹/台山膏蟹/黃膏奄仔蟹) in your order, you have to take it out from the bag or foam box and keep it at room temperature.
11. I have a missing item(s) from my order/I get the wrong product, what do I do?
Please take a photo first and contact our customer service at (852) 9736 0400 or WhatsApp at (852) 9736 2108.
WhatsApp CS